🎧 Call Center
Time Clock Software for Call Centers
Dozens of agents, tight shift schedules, and attendance that directly affects service levels. CKZ tracks it all without slowing down shift change.
Common Call Center Challenges
What high-volume shift attendance makes complicated
Shift change creates a line at one time clock
Set up Kiosk Mode on any shared tablet or PC near the floor — agents clock in with a short PIN in seconds. No queue, no bottleneck at shift change.
Late arrivals eat into service levels
The Attendance Report compares scheduled shifts against actual clock-in/out times, highlighting late arrivals, early departures, and missed punches — a grace period keeps it fair.
Agents clocking in from outside the building
IP Restrictions ensure clock-ins only happen while connected to your office network. Remote or hybrid agents can be marked exempt individually.
Callouts leave queues understaffed
Post the uncovered shift and any available agent can volunteer — approve with one click, and the floor stays staffed for the next shift.
How CKZ Fits Call Centers
Feature by feature
Shift change without a line at the time clock.
Set up one or more shared kiosk stations on the floor. Agents clock in and out with a short PIN — no personal device or individual login required. Multiple stations stay in sync in real time, so peak shift-change traffic never bottlenecks.
PIN-based clock-in
Multiple kiosk stations
Real-time sync
Kiosk — Floor Station 1
Enter PIN to clock in
Shared tablet station
Agent #114 — 7:59 AM
Clocked in via kiosk
See late arrivals and missed shifts before they affect service levels.
Compare scheduled shifts against actual clock-in and clock-out times for any date range. Late arrivals, early departures, and no-shows are highlighted automatically, with a configurable grace period so a two-minute delay doesn't get flagged the same as a no-show.
Scheduled vs. actual
Configurable grace period
Any date range
Attendance Report — This Week
Agent #87
Scheduled 8:00 AM
Agent #114
Scheduled 8:00 AM
Clock-ins only count from the office network.
Add your office's IP address in Settings, and clock-ins are only accepted from that network. Individual agents can be marked exempt for hybrid or remote arrangements — the restriction only applies where you need it.
Office-network enforcement
Per-employee exemptions
IP Restrictions — Office Network
Clock-in from office IP
Matches allowed range
Clock-in from outside IP
Not on office network
Keep the floor staffed and attendance accountable.
Free to get started. All features unlocked for 30 days. No credit card.
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